Affordability

The USO ensures access to voice communication services for all Australians. The obligation has changed very little in comparison to the telecommunications market and consumers’ use of services. This presents a number of gaps and risks for consumers, such as data and mobile services. However, updating the obligation to include these services alone will likely fail consumers. This paper argues for a new framework based on a principle of contactability. This new framework will have four key areas: availability, affordability, accessibility and service standards. A further two areas; online service delivery and literacy and empowerment, are also needed to fully ensure contactability is achieved.

USO, Universal Service, Accessibility, Affordability, mobile black spots
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