Twenty years ago, Michael Malone founded one of Australia’s earliest ISPs, iiNet, in the garage of his parents’ home in Perth. Michael has led iiNet to become Australia’s second largest DSL Internet service provider, with annual revenue approaching $1 billion. In 2012 iiNet defeated the might of Hollywood in a High Court decision that has helped protect the rights of all Internet users in Australia. While Michael has led iiNet from one success to another, the customer remains the centre of his business . From the early days in the garage, Michael has put his customers first helping them connect and get the most out of their technology. His steadfast commitment to customer service remains the foundation for iiNet¹s success.
This editorial introduces the August 2012 issue of TJA, and celebrates the achievements of the late Dick Butler AM, former Secretary-General of the International Telecommunications Union, amongst others.