Journal

This article compares the telecommunications consumer dispute resolution scheme in Australia, Japan and Korea based on the telecommunications consumer policy principles developed by the Organisation for Economic Co-operation and Development (OECD) in 2011 and the guidelines and recommendations developed by the International Telecommunications Union (ITU) in 2013. This article concludes that the Australian consumer dispute resolution scheme (the Telecommunications Industry Ombudsman scheme)...

June 2015

Journal

Globalisation may not lead to international competitiveness without consideration of the key reason for participation in the global economy and adoption of an approach that provides consistency. How can consumers determine the suitability of what is offered to them and be certain they?re getting what they paid for? And how can suppliers be sure their offering is appropriate for their potential offshore markets? From BICSI?s perspective, the answer is ?standards?.

June 2015

Journal

One of the central goals of ACCAN?s 2013 Affordability Roundtable was to kick-start a broader discussion around affordability of telecommunications products and services, encouraging new and innovative social programs and industry-wide models which can be employed to alleviate the affordability divide. This paper is intended as a continuation of that broader discussion and builds upon the ideas first developed in the article Improving Affordability of Communications: Research and Policy...

June 2015

Journal

Telcos seek differentiation through network capacity addition, service quality and coverage improvement. Network Functions Virtualisation (NFV) promises to immediately lower the capital and operational cost base. This will set the scene or faster ?software-defined network? (SDN) additions which will improve utilisation of network assets.

June 2014

Journal

This paper reports on a community survey which was conducted to explore the extent to which members of a culturally and linguistically diverse community living on a public housing estate in Melbourne?s North, and the health professionals providing local community health services, currently used telecommunications in relation to health information.

February 2013

Journal

The rollout of the National Broadband Network in Australia will accelerate dramatic changes in pedagogy and access that have been underway since the advent of the Internet. The move away from bricks-and-mortar campuses towards global learning networks and the rise of mobile learning will result in access to education becoming a universal human right.

February 2013