Keeping Big Business small: lessons from the garage
Wednesday, 23rd October 2013
The Charles Todd Oration is being held in Sydney on 23 October 2013. For those who can't get to Sydney, this Adelaide event provides an opportunity to network with colleagues over a light lunch and view a live relay of the Sydney event.
Twenty years ago, Michael Malone founded one of Australia's earliest ISPs, iiNet, in the garage of his parents' home in Perth. Michael has led iiNet to become Australia's second largest DSL Internet service provider, with annual revenue approaching $1 billion. In 2012 iiNet defeated the might of Hollywood in a High Court decision that has helped protect the rights of all Internet users in Australia.
While Michael has led iiNet from one success to another, the customer remains the centre of his business . From the early days in the garage, Michael has put his customers first ? helping them connect and get the most out of their technology. His steadfast commitment to customer service remains the foundation for iiNet?s success.
The 2013 Charles Todd Oration is brought to you by TelSoc, the not-for-profit, telecommunications association formed on 1 July 2013 to serve all members of the Australian telecommunications industry.
Recent Charles Todd Orators have included Mike Quigley (CEO of NBN Co), David Thodey (CEO of Telstra), Chris Chapman (Chair of ACMA) and Robin Eckermann (former Chief Architect of TransAct).
Date and Time
Wed, 23 Oct 2013
11:15 - 13:30 ACDT
Location
Presenter(s)
Born in County Clare, Michael Malone emigrated to Australia with his parents and two brothers in 1978. Michael worked through university as a fencing contractor until 1993 when he founded WA's first Internet Service Provider (ISP) iiNet, in the garage of his parents' home. Since then Michael has led the rapid growth and innovation which has seen iiNet grow from its humble beginnings, into the second largest DSL ISP in Australia with revenues of over $700m.
Michael is currently a Deputy Chairman of Autism West and is on the board of Scitech.
Michael has been recognised with a raft of industry accolades. In 2006 he was the winner of the Business News Award for the most outstanding business leader in WA under the age of 40. In the same year he was named Young Leader of the Year in the JML Australia Human Capital Leadership Awards. 2009 saw Michael pick up CEO of the Year in the Australian Telecom Awards and National Customer Service CEO of the Year in the CSIA's Australian Service Excellence Awards. In 2010, Michael was named a finalist for WA Citizen of the Year and in 2011 he won the Ernst & Young Entrepreneur of the Year Award.
Michael remains passionately committed to the transformative benefits of the Internet and still holds the founding belief that has driven iiNet for 18 years - that awesome customer service is good for business.
Presentation Media
Proudly sponsored by
iinet
Engineers Australia