NBN Co?s is rapidly coming to the realization that it has a PR issue on its hands. Many NBN retail customers are complaining about the quality of their service, and what is particularly frustrating for many customers is that it is not clear who to blame. Do they blame their retail service provi
The Australian telecommunications industry has been slow to call for or to adopt new practices and the National Broadband Network has exacerbated the problem of technology adoption lag. The cost of optical networking has significantly reduced over the past five years so there is no justification for the network congestion that occurs on Australian telecommunication networks.
This is a limited opportunity for TelSoc financial members to visit nbn's Network Operations Centre (NOC). The NOC is the nerve centre of the nbn network providing state of the art network monitoring 24 hours a day, 365 days a year of the entire national multi-technology network. It is a single point of contact for all of nbn partners to activate services, manage enquiries and to rectify nbn network faults. The NOC offers multi-tiered support for customers and the network.
The National Broadband Network is a focus of the June 2016 issue with four papers providing an insight into the nation?s largest infrastructure project. A historical paper on vibration measurement highlights how times have changed as the telecommunications networks evolve The Government?s review of the Universal Service Obligation has commenced with the Productivity Commission being tasked to inquire into how the universal service obligation might be updated to meet current and future needs.
The NBN rollout is several years into the project; a recently released report from the ACCC has given insights into the wholesale market and initial market indicators show that the market is becoming less competitive. This paper examines the costs of interconnecting with the NBN and demonstrates why the NBN has not achieved its goal of providing a level playing field for all telecommunication companies. By looking at the true cost of providing NBN services to NBN users, it is shown that the NBN pricing model is flawed and will affect the quality of service being provided to Australians.
This paper analyses the value of FTTN and FTTP along financial and non-financial dimensions. It reports on an open, public, dynamic ?value model? of FTTN and FTTP, and showcases two visual tools to enable assessment of their multiple, competing, emerging and slippery ?value dimensions?. The paper reports and compares empirically-derived FTTN and FTTP value dimensions from recent Ministerial Speeches at CommsDay Summit 2016 and Government expert reports with the value model.
On 22 June 2016, Mike Quigley, the founding CEO of NBN Co, gave an address to TelSoc on his insights into, and predictions for, the Australian National Broadband Network (NBN). This article provides a brief summary of his presentation and a commentary on some of the issues raised.
Australia is facing numerous challenges in its attempt to upgrade its telecom infrastructure. This paper summarises the little-known and even less understood history of telecom development in the USA. The authors believe this may provide useful ideas for Australian telecom policy and development that have not yet been considered.
For the coalition to accuse Labor of lying on broadband policy is the height of hypocrisy
The impact of the NBN on the future of Australia's connectivity, technological developments, and networked society remains an important topic. Mike Quigley was the first employee of NBN Co and its CEO for four years. He will reflect on the ups and downs of the NBN project over the past several years, and considers the various options to complete the NBN.
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