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TelSoc Newsletter – CommsDay Story of the Week – Consumer complaints
From CommsDay of 8 October 2026 Our Story of the Week is an article in yesterday’s CommsDay on ACMA’s report on consumer complaint trends and the levels of escalation to the Telecommunications Industry Ombudsman of complaints not resolved between service providers and complainants. Readers who might wish to delve deeper into the figures (and the…
TelSoc Newsletter – CommsDay Story of the Week – The new draft Consumer Code
From CommsDay of 30 September 2026 Many important stories were published by CommsDay this week. We have chosen the article from Wednesday’s CommsDay on the ACMA’s draft Consumer Code as the Story of the Week. The Consumer Code is a long term, continuing project, with a lot of further developments to come. ACMA proposes sweeping…
TelSoc Newsletter – CommsDay Story of the Week – TIO on scams and other issues
From CommsDay of 24 September 2026 As usual there is a lot going on in telecommunications, all covered in CommsDay. Amongst the bigger stories this week were the release of the Senate Committee’s report on the Optus outage in September 2025 (Tuesday’s CommsDay), and the unauthorised access of an OpenAI agent to a Medicare statistics…