CommsWire - 10 July 2017

An iTWire publication complimentary to TelSoc financial members.

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CHOICE ISP satisfaction survey finds Telstra, Dodo the worst
An Internet satisfaction survey conducted by consumer advocacy group CHOICE has found that Australians have been dogged by disconnections, drop-outs, connection issues and slow speeds over the last six months, with Telstra and Dodo the worst offenders.

Rowland slams Turnbull in wake of CHOICE ISP survey
Shadow Communications has slammed PM Turnbull for “all talk and no action” regarding “the year of the customer” in face of NBN complaints to the TIO and Choice’s survey results for ISP satisfaction.

NBN Co plan to use DLM likened to 'putting lipstick on a pig'
Plans by the company rolling out the national broadband network to implement dynamic line management on its fibre-to-the-node and fibre-to-the-basement connections in early 2018 have been termed as something akin to putting lipstick on a pig by the former chief executive of NBN Co, Mike Quigley.

Comms Alliance: mixed results on Telco Customer Sat survey
The latest quarterly Telecommunications Customer Satisfaction survey: mixed results with some key sat stats steady, while others highlight “areas for industry improvement.”

Eftpos upgrades infrastructure, marks two billion transactions
Australia's eftpos payments network has completed an industry-wide technology infrastructure transformation, racking up its two billionth transaction across its Hub network.

Aussies still prefer people to chatbots
New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.