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Automation of Directory Assistance

Simon Moorhead [1]

Telecommunications Manager

JTDE - Vol 13, No 3 - September 2025 [2]

[3]
19 [4]

Abstract

The Journal revisits two historic papers from 1981/82 that describe a successful trial in Sydney of a computer-based system to automate the Directory Assistance manual card records in Australia. The trial led to the implementation of a national Directory Assistance system which provided productivity improvements but fell short of the performance achieved by similar systems in the USA.
Article PDF: 
PDF icon 1330-pdf-v13.3pp176-190.pdf [5]

Copyright notice:

Copyright is held by the Authors subject to the Journal Copyright notice. [6]

Cite this article as:

Simon Moorhead. 2025. Automation of Directory Assistance. JTDE, Vol 13, No 3, Article 1330. http://doi.org/10.18080/JTDE.v13n3.1330 [7]. Published by Telecommunications Association Inc. ABN 34 732 327 053. https://telsoc.org [8]

History of Australian telecommunications [9]
Source URL:https://telsoc.org/journal/jtde-v13-n3/a1330

Links
[1] https://telsoc.org/journal/author/simon-moorhead [2] https://telsoc.org/journal/jtde-v13-n3 [3] https://www.addtoany.com/share#url=https%3A%2F%2Ftelsoc.org%2Fjournal%2Fjtde-v13-n3%2Fa1330&title=Automation%20of%20Directory%20Assistance [4] https://telsoc.org/print/4871?rate=b2jR4cnQT1N15NtnmeyNY9H9KGDdfn_8_JS_n6O6hnQ [5] https://telsoc.org/sites/default/files/journal_article/1330-pdf-v13.3pp176-190.pdf [6] https://telsoc.org/copyright [7] http://doi.org/10.18080/jtde.v13n3.1330 [8] https://telsoc.org [9] https://telsoc.org/topics/history-australian-telecommunications