Latest News

Just a reminder that the TelSoc Annual General Meeting is coming up this Wednesday (26 November 2025), starting at 5pm (Melbourne time).  If you are a Financial or Life member of TelSoc, please come along, have your say, and vote for the new Board. The AGM is an opportunity for members to review the past year and to elect a new Board for the coming year.  It is vital for the future of the Association. Please see the event page for more detail: TelSoc Annual General Meeting...

24th November 2025

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Communications Day – story of the week The story of the week is in two articles from CommsDay (18 November 2025).  TelSoc has chosen to reprint the articles because of the various speculation that has arisen in recent time about the fate of mobile network operators and their profitability trends.  Members will recall that we had a webinar earlier in the year with Professor William Webb from the UK, who raised the question about whether MNOs were becoming utilities and how they...

21st November 2025

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Communications Day – story of the week The article below is from CommsDay (13 November 2025).  TelSoc has chosen to reprint it because it very usefully reports on the continuing debate about how spectrum prices might be set when current spectrum licences expire in the next few years.  There will undoubtedly be a lot more said on the issues involved. AMTA defends ACMA spectrum renewal plan after ACCAN criticism The Australian Mobile Telecommunications Association has defended...

14th November 2025

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TelSoc Online Event: REMINDER Kristy Sparrow (BIRRR) and Sam Dimarco (NBN Co) No Choice, No Voice: How Lack of Competition Has Shaped Regional Connectivity Wednesday, 19 November 2025 – from 12.30 to 1.30 pm AEDT Just to remind you that TelSoc’s next online webinar will be on Wednesday, 19 November 2025, from 12.30 p.m. with Kristy Sparrow of Better Internet for Rural, Regional and Remote Australia (BIRRR), and Sam Dimarco, General Manager Regional & Remote, NBN Co.  They...

13th November 2025

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REMINDER:  ANNUAL GENERAL MEETING ONLINE EVENT – WEDNESDAY 26 NOVEMBER 2025 COMMENCING AT 5.00 PM AEDT   Have your say on TelSoc’s programs and priorities   If you are a financial member or life member of TelSoc please register for the AGM on the TelSoc website at https://telsoc.org/event/telsoc-annual-general-meeting-wednesday-26-november-2025.  If you cannot attend in person, please fill out an online proxy form – also on the website.  As a volunteer...

22nd October 2025

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TelSoc Online Event: Kristy Sparrow (BIRRR) and Sam Dimarco (NBN Co) No Choice, No Voice: How Lack of Competition Has Shaped Regional Connectivity Wednesday, 19 November 2025 – from 12.30 to 1.30 pm AEDT TelSoc has pleasure in announcing its next online webinar on Wednesday, 19 November 2025, from 12.30 p.m. with Kristy Sparrow of Better Internet for Rural, Regional and Remote Australia (BIRRR), and Sam Dimarco, General Manager Regional & Remote, NBN Co.  They will share...

22nd October 2025

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Latest Journal Articles

The rapid expansion of Internet of Things (IoT) applications in healthcare has amplified the need for secure, efficient, and scalable data transmission frameworks. This study proposes an energy-aware and secure IoT-based data transmission architecture tailored for remote healthcare monitoring systems. Unlike conventional encryption-centric models, the proposed framework integrates lightweight double encryption (ACROT-DHSKECC) and hashed access control (LSCRC32) with optimised network path selection using clustering and Grasshopper Optimisation Algorithm (GOA). This integration reduces latency, enhances node-level energy efficiency, and secures data transmission over distributed networks. The system’s design aligns with next-generation telecom infrastructure, making it well-suited for deployment in 5G-enabled smart healthcare environments. Simulation results demonstrate reduced hash generation time, lower memory usage, and enhanced encryption performance, affirming its viability for secure data delivery in modern digital health ecosystems.

Confronted by resource limitations and sophisticated cyber threats, Small and Medium Enterprises (SMEs) require tailored cybersecurity solutions. This research introduces and validates a Lightweight Zero-Trust Architecture (LZTA) specifically designed for SMEs. The proposed LZTA effectively integrates contextual access verification, multi-factor authentication, and role-based access control to ensure robust security without imposing excessive costs. Crucially, rigorous benchmarking demonstrated that the LZTA manages high-concurrency loads while significantly outperforming conventional and open-source Zero-Trust baselines in both response time and throughput. This work delivers a practical and high-performance blueprint for SMEs to adopt Zero-Trust principles, effectively balancing robust security with the operational constraints of smaller organisations.

The advent of 5G wireless technologies has created new opportunities and challenges for mobile operators in emerging markets. However, the disruptive nature of 5G networks is likely to transform existing value chains and impact the current mobile operator-centric ecosystem, rendering traditional business models inadequate. The introduction of 5G networks therefore requires the adoption of new business models or the reconfiguration of existing ones to ensure that mobile operators can achieve both economic value and technological innovation in a sustainable way. This study investigates the factors that impact business models of mobile operators in emerging markets as a result of 5G deployment. The study was conducted using the qualitative research method by adopting an interpretivist research philosophy. Primary data was collected inductively through a case study approach with 10 semi-structured online interviews conducted in 8 emerging markets in the Sub-Saharan Africa region. The results show that when 5G is commercially deployed, several aspects, including internal, external and hybrid factors impact the business models of mobile operators.

Small and medium-sized enterprises (SMEs) are particularly susceptible to cyber-attacks, which can have considerable ramifications for both the organisation and the global economy. These include, for example, phishing, ransomware, denial-of-service attacks, malware and Trojans. Notwithstanding the latent nature of the problem, there remains a research gap in the study of cyber-attacks among organisations. The objective of this research is to examine the factors that influence the occurrence of cyber-attacks on SMEs in a developing country. To this end, a quantitative study was conducted. A total of 112 surveys were collected and analysed using SmartPLS 4 software, with the aid of a Partial Least Squares PLS-SEM proposed and developed. The findings indicate that a significant proportion of SMEs, 33%, have experienced a cyber-attack. Furthermore, the study identified the two most significant factors influencing cyber-attacks on SMEs: human talent and resources. Furthermore, the study emphasised the importance of cyber awareness, supplier relationships and organisational cybersecurity preparedness. These findings have practical implications for small and medium-sized enterprises (SMEs), the education sector, and the closing of the research gap concerning cyber-attacks in these organisations. This study makes a contribution to existing knowledge about the information security challenges faced by small businesses in emerging economies.

User-centric development of digital applications must integrate user feedback, developer channels, and regulatory compliance, yet lacks a standardised framework. The rapid rise of AI exacerbates auditing and governance challenges, with self-regulation prevailing but requiring scrutiny of user and developer concerns. This paper analyses the top 10 AI chatbot apps on Google Play Store via a three-prong approach. First, sentiment analysis of 117,353 user reviews using two algorithms reveals sentiments on policy and governance. Second, evaluation of 15 preset developer compliance parameters shows self-declared adherence. Third, comparative results indicate only 69% compliance, despite these apps' high popularity and downloads. Users prioritise experience quality, while developers emphasise service quality. The study exposes self-regulation gaps in AI chatbots, advocating for a standard compliance score on app stores and enhanced citizen digital awareness to bridge divides.

Authored by Ian Campbell

This paper is a comment on the background to the two historical papers reproduced in “Automation of Directory Assistance” in this issue. The experience of this author is that, despite a rapid decline in the service quality and mounting operating costs, Telecom was slow to act on automation of the Directory Assistance Service, did not fully exploit the advantages of the automated system, and provided a Directory Assistance Service that was clearly inferior to world’s best practice. Some benchmarking results are provided as evidence.