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Renew your TelSoc membership, and invite your friends to join TelSoc now! Annual memberships expired on 30 June 2024, so now is the time to renew your membership to re-activate your TelSoc membership benefits. Don't forget to share with your friends in the industry. Renewing or joining now will give you valid membership through to 30 June 2025. Details on how to renew or join are below.   Financial Member Benefits: Keep informed and learn about new products...

15th July 2024

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Aussie Broadband launches new self-service tool Australian telco Aussie Broadband launched Buddy Telco (Buddy), a digital-first challenger that lets users manage their connections, upgrades, outages, and usage through an app, website, and live chat. GSMA leads new powerhouse coalition to improve smartphone accessibility Major global mobile operators, vendors, device ecosystem players, international organisations, and financing institutions such as the World Bank Group, the ITU, and the...

15th July 2024

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Vocus enables 'metro-grade connectivity' Australian specialist digital infrastructure provider Vocus has launched deployment solution powered by LEO satellite that enables connectivity in remote locations in a matter of hours. AMD ramps AI acquisitions to counter Nvidia Multinational and semiconductor company Advanced Micro Devices (AMD) has acquired its third AI company in less than a year, the latest move in its plan to build an AI stack to rival Nvidia. Cloudera offers two new...

12th July 2024

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Telstra announces price hike Australian telco Telstra stated this month it wouldn't increase mobile prices. Now the telco sang a different tune, announcing the cost of its mobile plans will rise in August. ALE, Vitalis to 'drive digital transformation' in healthcare and education sectors Communications, networking, and cloud solutions provider Alcatel-Lucent Enterprise (ALE) has partnered with systems integrator Vitalis to provide customers access to dedicated solutions on the market,...

11th July 2024

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Telstra jeopardises personal details of 140k customers  The details of more than 140,000 customers who requested unlisted numbers were made available to the public by Australian telco Telstra, breaching its carrier licence on more than 163,000 occasions, the Australian Communications and Media Authority (ACMA) has found. Nokia trials GFiber Labs 50G PON broadband speeds Nokia today announced that GFiber Labs has successfully tested 50Gb/s broadband speeds over its existing fibre...

10th July 2024

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Motorola Solutions opens R&D centre in Ireland American telecommunications company Motorola Solutions will open a new research and development (R&D) centre in Cork, Ireland that is expected to generate 200 highly-skilled jobs. Singtel partners with SKT to prepare for 6G Telco conglomerate Singtel and Korean telco SK Telecom (SKT) have signed a Memorandum of Understanding (MoU) to collaborate on building next-generation telecommunications networks that will explore artificial...

9th July 2024

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Latest Journal Articles

The expansion of the Internet of Things (IoT) has created a need for reliable and fault-tolerant communication networks. However, ensuring consistent signal quality and power efficiency has proven to be challenging. This study evaluated the performance of Narrowband IoT (NB-IoT) communications using the SIM7020 module connected to a Raspberry Pi 4 Model B, focusing on signal quality across indoor, outdoor, urban and rural areas. Supervised machine learning for indoor localisation based on Received Signal Strength Indicator (RSSI) has been introduced, for example, to enhance NB-IoT performance. However, this and other approaches have encountered difficulties in mobile and obstructed environments, including signal attenuation, connectivity variability and increased power consumption. The objective of this study was to analyse NB-IoT signal strength and power consumption, providing guidance for deploying real-time communication IoT applications. Empirical data was analysed to understand the RSSI and Cellular Signal Quality (CSQ) in different locations. Signal quality in urban and outdoor environments was prone to fluctuations due to mobility and interference, whereas rural areas had weaker but more consistent signals. Indoor environments suffered from significant signal attenuation. The results emphasise the importance of improved handover mechanisms and adaptive deployment strategies to ensure reliable connectivity across various IoT applications.

The integration of sports science and camera sensing technology has recently emerged to be an advanced analytical tool in sportsperson performance enhancement. The use of computing power and a web-based application can provide quick information analysis and data reporting between coaches and athletes. The design of an archery analytic workflow is demonstrated in this paper using the Python Flask framework, video analytic algorithms, a structured video inventory framework, MongoDB database setup and integration of the Keypoint R-CNN machine learning backend. A user-friendly data visualisation interface on the front end is integrated in the software to deliver athletes’ analytical capabilities such as thorough frame-by-frame video analysis, posture consistency estimation and joint kinematic analysis. This web application framework is not limited to archery sports, and can be extended to numerous sports, such as shooting, weightlifting and cycling. The significance of integrating camera sensing technology with the sports science field can offer quantitative and qualitative observations to improve training programs and performance evaluation.

Authored by Roula Jabado and Rim Jallouli

In the contemporary digital era, understanding the role of Data Analytics Capabilities (DAC) in Customer Relationship Management (CRM) systems is essential for effective marketing decisions. DAC refers to the skills and knowledge in using technological tools, techniques, and methodologies to extract meaningful and actionable insights from various data sources. The originality of the study lies in providing an external perspective from customers on the benefits of effective DAC to improve the performance of CRM systems in the retail industry. Specifically, it evaluates the roles of technological CRM system quality, employee interaction-management capabilities empowered with the CRM system, and the DAC outcomes in enhancing the overall customer satisfaction for both online and in-store experiences. The methodology employs a quantitative approach that includes a survey for data collection of 380 retail customers, an exploratory factor analysis and a multi-linear regression analysis. Theoretically, findings advance our understanding of retail CRM systems by providing empirical evidence quantifying the positive impact of DAC outcomes on customer satisfaction. Practically, results offer managerial insights for leveraging technology and human capabilities to enhance in-store and online customer relationships. Acknowledging geographical and industry limitations, future research could explore the research model across various contexts.

The growing economic influence of cryptocurrency and the development of the associated infrastructure has brought about an interest in the new areas of its application. Payment of compensation in cryptocurrency is one such evolving application of cryptocurrency. Using a qualitative research design, we attempt to identify the factors and ecosystem constituents that play an important role in the diffusion, adoption and use of cryptocurrency as a compensation medium. A hybrid methodology involving both inductive and deductive methods of qualitative inquiry was used to develop the themes. The study identified nine main factors that influenced a participant’s decision to accept compensation in cryptocurrency. They are: (1) the prospects of high return; (2) ease of transaction; (3) faster international transactions; (4) price volatility of cryptocurrencies; (5) threat of hacking; (6) taxation policies of the country; (7) lack of recognition as legal tender; (8) influence of peer groups; and (9) influence of celebrities. The inductive part of the study enabled the mapping of the major stakeholders involved in the decision, namely, the government, the employer, the peer groups of the employee, celebrities and the cryptocurrency-issuing company.

Authored by Ilia Naidanov

The success of companies is increasingly dependent on their online image. Therefore, the research has called for a better understanding of the characteristics of a firm’s online content that can enhance a firm’s performance. This study delves into the impact of social media content on both book-based and market-based performances of firms, drawing insights from 32 articles published between 2016 and 2022. The present article encompasses the categorisation and explanation of the economic effects of user- and firm-generated social media content, while also exploring cross-firm and cross-industry spillover effects. The study extends prior research that has primarily focused on the effects of one type of content or the other and only on some specific measures. Moreover, the study visually illustrates the economic effects of social media content on book-based and marked-based firm attributes. These insights provide a valuable resource for firms seeking to optimise their social media strategies to improve performance and for researchers choosing a research agenda.

Acknowledgment of the significance of environmental factors in technology adoption is widespread. However, empirical investigations into how environmental awareness influences the interconnection between perceived value and adoption intention for 5G services are notably lacking. This study investigates how perceived value shapes consumers’ 5G adoption intentions and how environmental awareness moderates the relationship between perceived value and adoption intention, employing the Value Adoption Model (VAM). Survey items on perceived value, adoption intention, and environmental awareness, drawn from existing literature on consumer value and information systems, were employed to gather data. An online questionnaire was completed by 530 participants from India. The collected data was processed using PLS-SEM. The findings indicate that perceived usefulness and enjoyment are key drivers of adoption, while perceived costs show mixed effects. Notably, technical issues do not negatively impact perceived values, but perceived fees negatively affect the perceived value of 5G services. Overall, perceived value significantly influences 5G adoption intention, with environmental awareness mediating this relationship. The findings offer valuable guidance to 5G service providers in emerging markets and provide policymakers with insights into the interplay of cost-benefits and environmental considerations in 5G service adoption.