A presentation by Microsoft
Tuesday, 26th August 2014
Over 10 years ago Joseph Pine & James Gilmour signalled the move to what they called the ?Experience Economy? where customers seek unique experiences that are all about them. Today, we see this play out as private and public sector organisations struggle to meet the growing demands for highly personalised, timely and relevant services and products that mirror consumer experiences they enjoy every day. The gap is widening and the only way to meet these is to embrace the same platforms that support the Internet?s consumer scale and reach.
Greg Stone will provide an overview of how organisations ? starting with the end user - can bring together the assets of the enterprise and the needs of its internal and external stakeholders through application of human-centred design principles supported by cloud and mobile, and ambient technologies to meet these challenges and deliver considerable savings.
AFTER the conclusion of Greg's presentation at 1.30pm, there will be an opportunity for you to network with your industry colleagues over tea and coffee until 2.00pm.
Date and Time
Tue, 26 Aug 2014
12:30 - 14:00 AEST
Location
Presenter(s)
Presentation Media
Proudly sponsored by
Microsoft