Caroline Greenway is Director of ITU and Treaties in the Department of Communications. She is the ITU Councillor for Australia and served as Chair of the ITU Council's Standing Committee on Administration and Management in 2013. 

She was previously responsible for Australia's engagement with the APEC Telecommunications Working Group and the Asia Pacific Telecommunity. She has undertaken a variety of roles within the Commonwealth public service, including film policy and the protection of movable cultural heritage.