CommsWire - 17 December 2019

Government review to ‘overhaul’ protections for telecoms consumers The Federal Government is overhauling consumer protections to "better reflect the way that modern telecommunication services" are delivered in Australia.

CommsWire - 19 November 2019

NBN Co says no need for any ACCC intervention in service standards National broadband provider NBN Co has questioned the need for any regulatory intervention into its wholesale service standards at this time as, in its view, the ACCC's draft decision on these aspects had not provided any evidence of market failure.

CommsWire - 13 June 2019

TIO launches new website with ‘easier access’ for complaints The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

CommsWire - 26 November 2018

Telstra fixed line services to be regulated until June 2024 The Australian Competition and Consumer Commission has decided to extend the declaration of Telstra's six fixed-line telecommunications services until 30 June 2024.