Conceptualising the Australian telecommunications industry self-regulation scheme in the context of Australian judicial system and administrative justice

The public ombudsman plays an irreplaceable role as an important redress mechanism for individual grievances and as a ?watch dog? to administrative justice. By analysing the Telecommunications Industry Ombudsman (TIO) as a case study, this article seeks to examine the nature of the private sector ombudsmen and its changing position in relation to administrative justice. This article argues that the current TIO scheme presents an inappropriate and unreliable situation where the private sector...