Newsletter

Govt establishes Broadband Advisory Council to ‘maximise’ economic upside The Federal Government has established an Australian Broadband Advisory Council to provide it with advice on maximising the “economic upside” of increased digital connectivity for Australian businesses and consumers.

22nd July 2020

Newsletter

NBN Co waives additional capacity charges of up to 40% till May NBN Co will waive charges for up to 40% additional use of CVC by retail service providers from 23 March onwards due to the additional load on the network, after many Australians started working from home this week as a result of COVID-19.

19th March 2020

Newsletter

Vodafone significantly less complaints than Telstra and Optus The Communications Alliance has released its "first expanded Complaints in Context report”, showing that for participating service providers in July to September of this year, there were an average 6.8 complaints to the TIO per 10,000 Services in Operation. Vodafone was well below the average number while Telstra and Optus were just above.

19th December 2019

Newsletter

ACCC takes action against Superfone for alleged breaches The Australian Competition and Consumer Commission (ACCC) has instituted Federal Court proceedings against telecommunications provider Superfone for alleged false or misleading representations, and for alleged breaches of laws designed to protect consumers from issues arising from unsolicited telemarketing sales.

11th December 2019

Newsletter

Internet began 50 years ago today in US On 29 October 1969 the first message was transmitted over ARPANET, the forerunner to the Internet. UCLA student programmer Charlie Kline used the University’s SDS Sigma 7 computer to login to an SDS 940 computer at Stanford Research Institute at Stanford University in Silicon Valley.

31st October 2019

Newsletter

TIO launches new website with ‘easier access’ for complaints The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

14th June 2019

Newsletter

Telco sales practices called into question by ACCAN Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.

29th March 2019

Newsletter

Nearly a quarter of NBN users on slowest speeds Nearly a quarter of Australians who have connected to the national broadband network are on the lowest speed plan — 12Mbps down — according to the latest quarterly Wholesale Market Indicators Report issued by the Australian Competition and Consumer Commission.

13th February 2019

Newsletter

Increased competition to boost Internet interconnection market: ACCC Australia’s competition watchdog, the ACCC, says recent developments in the wholesale market for internet interconnection services will boost competition in the supply of internet connectivity and hosted services to corporate and government customers.

24th October 2018

Newsletter

ACCAN calls for telcos to ?step up? on consumer complaints The Australian Communications Consumer Action Network (ACCAN) says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third party charges themselves, not send their customers off to third party providers for resolution.

27th March 2018