CommsWire - 13 June 2019

TIO launches new website with ‘easier access’ for complaints The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

CommsWire - 28 March 2019

Telco sales practices called into question by ACCAN Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.

CommsWire - 12 February 2019

Nearly a quarter of NBN users on slowest speeds Nearly a quarter of Australians who have connected to the national broadband network are on the lowest speed plan — 12Mbps down — according to the latest quarterly Wholesale Market Indicators Report issued by the Australian Competition and Consumer Commission.

CommsWire - 23 October 2018

Increased competition to boost Internet interconnection market: ACCC Australia’s competition watchdog, the ACCC, says recent developments in the wholesale market for internet interconnection services will boost competition in the supply of internet connectivity and hosted services to corporate and government customers.

CommsWire - 27 March 2018

ACCAN calls for telcos to ?step up? on consumer complaints The Australian Communications Consumer Action Network (ACCAN) says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third party charges themselves, not send their customers off to third party providers for resolution.

CommsWire - 8 March 2018

Lack of guarantees with NBN services puts consumers at risk: ACCAN The Australian Communications Consumer Action Network, has raised concerns that consumers currently do not have guarantees in relation to connection, reliability and repair timeframes for broadband with services through their retail service provider and the National Broadband Network (NBN).

CommsWire - 17 November 2017

'Double data' drives Vodafone share, Optus and Amaysim grow, Telstra declines The latest Kantar data for Australia telco market share shows the prepaid sector up 4.5% vs a year ago to 35.7%, with over 75% on a ?recharge as needed? tariff type, with competition intensifying.

CommsWire - 19 October 2017

Telco complaints from consumers, SMBs still rife, NBN complaints soar Residential consumer and small business complaints against telcos continue to plague the telecommunications industry and there?s no sign of the connection problems being reduced despite industry and regulator efforts to overcome the problems.

CommsWire - 21 September 2017

OVO cuts price on 100GB mobile plan as demand soars Australian mobile provider OVO has seen demand for its 100GB for $100 pre-paid plan soar to the extent that it has now reduced the price to $69.95. Telcos using few NBN Co fixed-wireless towers Australian telecommunications companies have co-located equipment only on a few of the NBN Co's fixed wireless towers so far, the company says.

CommsWire - 12 July 2017

Australian mobile users hit with $20 million in ?unexpected? charges Australian mobile phone users are estimated to have collectively been charged as much as $20 million in the last six months for third-party charges on their phones for purchases they didn?t even realise they were being stung for, according to a new report from telecoms consumer advocacy group the Australian Communications Consumer Action Network.