Towards Customer Leadership

Today Australia's telecommunications market is strongly contested. Competitors with highly skilled, experienced and focused marketing teams battle for market position, market share and profit growth. This has not always been so. Historically Telecom Australia's predominantly engineering culture believed that it only needed a nominal marketing department and no sales force. This is a brief story of the building of a new sales force over the first five years. After five years the "subscribers"...

Telecommunications in Poland

This article describes the telecommunications market in Poland, and explores the organisation and infrastructure of Poland?s networks as well as the evolution of this sector within the last few decades. It attempts to put a number of issues in the Polish experience in perspective. This can be used to focus further efforts in both Poland and in other nations.

Market Evolution and Regulation in the Italian Telecommunications Industry

In this paper we analyse the evolution of the Italian telecommunications market since the beginning of the liberalisation and privatisation process in Italy started in the mid-nineties.  We present a survey of the main regulatory interventions in the industry as well as the market structure and its dynamics in the period 2000-2015. We also provide some insights on the current state of the ultra-fast broadband access and the evolution of the so called ?next generation networks?. The recent...

A review of New Zealand Telecommunications: Legislation, Regulations and Recommendations

In this paper a review of existing telecommunications legislation and regulations in New Zealand (NZ) is conducted. The paper highlights the existing legislation in the country and discusses the organizations responsible for regulating the underlying laws. Recommendations for changes to the existing legislation and regulations in NZ are provided which are based on the current and on-going demand for telecommunication services.

CommsWire - 17 October 2016

ACCC wants to continue ADSL regulation; US bans Note7 from all flights, threatens prosecution; Galaxy Note7 debacle shows Samsung in poor light; Telstra?s Google Pixel Android OS updates to be available when Google releases them; All-fibre NBN still top of the agenda for IA; Enterprise mobility market heading to $5.5 billion by decade end; Esri partners with Waze to deliver traffic data sharing options to governments; 

CommsWire - 21 July 2015

BIG SHIFT IN AUSTRALIAN CONTACT CENTRE MARKETThere’s a transformation underway in Australia’s contact centre market, with on-premise models gradually being displaced by both hosted and cloud contact centre models. GOVERNMENT CALLS FOR SUBMISSIONS ON NBN MIGRATIONThe Australian Government has released for public comment its draft Migration Assurance Policy on moving to the fixed-line NBN.