Newsletter

TIO ombudsman Judi Jones resigns Judi Jones has resigned from her post as telecommunications industry ombudsman, the Board of the Telecommunications Industry Ombudsman announced.

7th October 2021

Newsletter

TIO Annual Report problems persist for small businesses Complaints about phone and internet services decreased 6.1% in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complaints to the Telecommunications Industry Ombudsman (TIO), highlighted in the Annual Report 2020-21 published today.

22nd September 2021

Newsletter

Overnight internet outage Internet CDN provider Fastly has admitted that last night's outage was due to a configuration error.  In a tweet issued around 9:30pm last night (AEST) Fastly said, "We identified a service configuration that triggered disruptions across our POPs globally and have disabled that configuration. Our global network is coming back online."

9th June 2021

Newsletter

TIO investigation finds poor sales practices, hidden costs and unclear information affecting telco consumers The Telecommunications Industry Ombudsman’s (TIO) latest systemic investigation report "reveals the problems with telco sales practices that can lead to consumers signing up for products or services they don’t understand or need."

17th May 2021

Newsletter

mmWave 5G a ‘step closer’ with call for applications The Australian Communications and Media Authority (ACMA) says the deployment of 5G technology in Australia is a step closer, with applications for millimetre wave (mmWave) spectrum to open for the 26 and 28 GHz bands from November.

28th October 2020

Newsletter

Telco problems cost Australians millions of dollars in lost time Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).

30th September 2020

Newsletter

Telco problems costing SMBs ‘unnecessary’ time and money, says TIO Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.

3rd June 2020

Newsletter

Complaints about faulty phones, Internet services dominate TIO report Residential consumers and small businesses made 32,441 complaints about phone and internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

20th May 2020

Newsletter

Vodafone significantly less complaints than Telstra and Optus The Communications Alliance has released its "first expanded Complaints in Context report”, showing that for participating service providers in July to September of this year, there were an average 6.8 complaints to the TIO per 10,000 Services in Operation. Vodafone was well below the average number while Telstra and Optus were just above.

19th December 2019

Newsletter

TIO helps consumers with bushfire ‘unresolved’ phone, Internet issues Consumers impacted by Australia’s recent bushfires can now receive dedicated assistance with their unresolved phone and internet issues from the Telecommunications Industry Ombudsman.

22nd November 2019