CommsWire - 6 July 2018

Government proposal to replace TIO gets cold shoulder An Australian Government proposal to replace the industry funded Telecommunications Industry Ombudsman with an external disputes resolution body has met with an icy reception from the TIO and the peak body representing telcos. 

CommsWire - 5 July 2018

Govt moots changes to deal with avalanche of telco complaints The Federal Government has proposed new rules for resolving telecommunications consumer complaints, including setting up an External Dispute Resolution body to deal with complex complaints, that would lead to changes in the setup of the Telecommunications Industry Ombudsman.

CommsWire - 25 June 2018

TIO ready to apply new standards in considering telecoms disputes The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes.

CommsWire - 10 April 2018

Telcos taking too long to respond to consumer issues Millions of Australians have experienced problems with their phone or Internet services over 12-months, prompting the Telecommunications Industry Ombudsman (TIO) to attack telcos and service providers for taking far too long to resolve the problems confronted by consumers.

CommsWire - 19 October 2017

Telco complaints from consumers, SMBs still rife, NBN complaints soar Residential consumer and small business complaints against telcos continue to plague the telecommunications industry and there?s no sign of the connection problems being reduced despite industry and regulator efforts to overcome the problems.

CommsWire - 20 July 2017

NBN Co and Adtran sign FttC broadband equipment and services deal NBN Co has inked a deal with US-based networking equipment provider Adtran, in a supply agreement for software, hardware and services, to support the FttC (fibre to the curb) component of the NBN rollout.

CommsWire - 18 November 2016

Privacy czar 'concerned' about telco data leaks. Quelle surprise! It is gratifying in the extreme to know that the Australian information and privacy commissioner Timothy Pilgrim is "concerned" about "allegations" that the personal information of customers of Australian telcos is being offered for sale.

Conceptualising the Australian telecommunications industry self-regulation scheme in the context of Australian judicial system and administrative justice

The public ombudsman plays an irreplaceable role as an important redress mechanism for individual grievances and as a ?watch dog? to administrative justice. By analysing the Telecommunications Industry Ombudsman (TIO) as a case study, this article seeks to examine the nature of the private sector ombudsmen and its changing position in relation to administrative justice. This article argues that the current TIO scheme presents an inappropriate and unreliable situation where the private sector...

CommsWire - 22 February 2016

Optus, Huawei successfully trial 4.5G; Telstra?s mobile 1Gbps service coming, trial of Ericsson 5G for 2018 Comm Games; Phone complaints lowest in 9 years, but Internet complaints up; Wireless industry to collaborate on CBRS; LG?s G5: a ?modular? smartphone with amazing mod-cons; Bloody dropouts; On-line security and privacy in a post-Snowden world.

CommsWire - 9 February 2016

TPG international cable system out for a month; Telco complaints on sustained decline, at last; amaysim achieves ?record low? for TIO complaints; 3 billion mobile loyalty cards by 2020: doubling over 5 years; Privacy top issue for EFA election-year campaign; Teens use mobiles to access online, wireless hotspots more popular; Cash by Optus - another way to pay with your phone.