CommsWire - 18 December 2019

Vodafone significantly less complaints than Telstra and Optus The Communications Alliance has released its "first expanded Complaints in Context report”, showing that for participating service providers in July to September of this year, there were an average 6.8 complaints to the TIO per 10,000 Services in Operation. Vodafone was well below the average number while Telstra and Optus were just above.

CommsWire - 21 November 2019

TIO helps consumers with bushfire ‘unresolved’ phone, Internet issues Consumers impacted by Australia’s recent bushfires can now receive dedicated assistance with their unresolved phone and internet issues from the Telecommunications Industry Ombudsman.

CommsWire - 29 October 2019

Problems with bills, service dominate complaints to TIO More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.

CommsWire - 25 September 2019

Internet services overtake mobile services as complaints leader Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.

CommsWire - 13 June 2019

TIO launches new website with ‘easier access’ for complaints The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

CommsWire - 22 March 2019

New rules proposed for telecoms customer premises cabling, wiring Proposed new rules for telecommunications customer premises cabling products and wiring have been released for public consultation by the communications industry lobby group, Communications Alliance.

CommsWire - 6 February 2019

Fraudsters use stolen mobile numbers to drain bank accounts: TIO Australian consumers are reporting having their bank accounts drained by fraudsters and their email inboxes accessed in the latest scam involving theft of mobile numbers, according to the newly published report on fraud from the Telecommunications Industry Ombudsman.

CommsWire - 16 November 2018

Telstra BGP routing error hits other Australian ISPs Australia's biggest telco Telstra took down part of the Internet in the country on Thursday morning due to a stuff-up with the routes it advertised through the border gateway protocol. The company claims a third party was responsible for the error.

CommsWire - 16 October 2018

Telstra shareholders bite back, reject executives' bonuses ANALYSIS The big news at Telstra's annual general meeting on Tuesday wasn't the fact that the telco reported another drop in profits. Rather it was that the top executives still expected bonuses after another performance that could hardly be described as stellar.

CommsWire - 17 October 2018

Telstra shareholders bite back, reject executives' bonuses ANALYSIS The big news at Telstra's annual general meeting on Tuesday wasn't the fact that the telco reported another drop in profits. Rather it was that the top executives still expected bonuses after another performance that could hardly be described as stellar.