Complaints about faulty phones, Internet services dominate TIO report Residential consumers and small businesses made 32,441 complaints about phone and internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

20th May 2020

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Australians warned of ‘misinformation’ linking 5G and COVID 19 Australians have been warned about a campaign of misinformation linking 5G and the coronavirus, with the Federal Government urging confidence in the country’s stringent safety standards and decades of global scientific research about electromagnetic energy (EME).

19th May 2020

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ACCAN concerned over technical ‘shortfalls’ of COVIDSafe app Telecommunications consumer group ACCAN says it continues to have concerns about the technical shortfalls of the COVIDSafe app, as well as issues relating to public education about the app.

18th May 2020

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Government calls for submissions on alternative voice trials guidelines The Federal Government has issued draft guidelines for a program which is designed to explore new ways to deliver voice telephone services to rural and remote Australians, and has now called for submissions on the guidelines.

15th May 2020

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House panel asks carriers to look at 5G for rural, regional areas A parliamentary committee that conducted an inquiry into 5G in Australia has recommended that carriers look at sharing multi-user infrastructure so that rural and regional consumers benefit from 5G services without too much delay.

14th May 2020

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ACCC, TIO cooperate on telecoms industry compliance issues The Australian Competition and Consumer Commission (ACCC) and the Telecommunications Industry Ombudsman (TIO) have inked a new agreement setting out how they will work together on ensuring compliance with consumer law and their approach to the resolution of systemic issues in the telecommunications industry.

13th May 2020

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NBN Co secures $6.1 billion in private sector funding National Broadband Network operator NBN Co has secured $6.1 billion in debt finance on external markets as part of the company’s inaugural long-term borrowing from private debt markets.

12th May 2020

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Government sets spectrum allocation policy for 850/900 MHz bands The Australian Government has set out its policy objectives for the allocation of two spectrum bands as part of its program to support the delivery of “world class” telecommunications services nationally.

11th May 2020

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TPG-Vodafone merger gets foreign investment board green light  The Australian Foreign Investment Review Board has give Vodafone Hutchison Australia the final regulatory approval needed for its merger with TPG Telecom.

8th May 2020

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NBN downloads set new baseline record NBN Co has revealed that download throughput reached a new high in the week of 27 April 2020 with evening downloads on the NBN between 27 April and 3 May 2020 clocked at 26% higher than the pre-COVID baseline.

7th May 2020

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